Terms & Conditions


Order Confirmation and Delivery Time:
Please ensure that the contact number specified upon check out is correct. Upon receiving your order, a member of the Flowerstore.ph team will call you to reconfirm your order and determine the specific delivery date.

Message to Recipient:
You may also provide a message that we can attach to your special gift via SMS after the order confirmation call.

Flower Substitutions:
Flowerstore.ph strives to deliver your special gift in a timely manner while also ensuring the quality of the flowers used for your arrangement. To achieve this, we may substitute certain flowers based on availability. We make sure that blooms used as substitutes will be as similar as possible to the original.

Packaging Substitutions:
Bouquet wraps, ribbons, and designs may vary according to availability. We ensure that materials used for packaging follow the same theme or category and are of equal value to the original design.

Return and Exchange Policy:
We guarantee your satisfaction! If in the unlikely case that you are not satisfied with the freshness of your order or the condition of any of our items, kindly contact us and we will gladly replace or refund your money.