Terms & Conditions

Order Confirmation, Delivery Time and Address:
Please ensure that the email address you provided upon checkout is correct. When the order is successfully placed, we will send you a confirmation email Including all the information of the order. Please be aware that some condominiums and other private complex like commercial spaces, hospitals or offices do not allow our delivery partners to access and hand over the surprise to the door of the recepient. We will call the recipient to pick up the surprise at the lobby or inform the recipient that we will leave it with the guard or concierge.

Message to Recipient:
During checkout, you may also provide a message which will be included on a card and sent with your special gift.

Flower Substitutions:
FlowerStore.ph strives to deliver your special gift in a timely manner while ensuring that the best quality of flowers are used for the arrangement. To achieve this, we might substitute certain flowers based on availability. We make sure that blooms used as substitutes will be as similar as possible to the original.

Packaging Substitutions:
Bouquet wraps, ribbons, and designs may vary according to availability. We ensure that materials used for packaging follow the same theme or category and are not of lesser value than the original component(s).